Gold Seal facilities have clean parts
ROE Parts should be cleaned, if necessary, before being delivered, shipped, or brought to the customer at the counter to ensure “no surprises upon deliver”. Gold Seal facilities require designated personnel to perform quality and cleanliness checks using inspection and testing procedures that lay out an inspection process for parts as the part flows through facility following the dismantling process to verify and update their condition in the Inventory Management System.
Gold Seal facilities have trackable recordkeeping
All vehicles are assigned a unique stock number for the vehicle and ROE parts. The Inventory Management System maintains data that includes VIN, source, odometer, critical dates (purchased, dismantled, scrapped) for all unique vehicle records that provides traceability from the source to the scrap or sales destination. The source VIN should be listed on invoices too, including brokered parts. ROE Parts must be accurately described using the ARA Parts Standards and Codes.
Gold Seal facilities address safety recall parts
The written RECALL policy should require that recalled Parts may not be sold, other than to factory authorized collectors, or for litigation purposes. The policy must address how to handle recall notifications from manufacturers, how to notify any buyers of Parts, and when to destroy or return in stock inventory. Finally, the facility should maintain a written record of all handled recalls and actions taken.
Gold Seal facilities deliver quality ROE parts
Does your business implement and manage delivery process procedures and standards to ensure on-time delivery without any surprises? Do you report delivery delays to the customer? Do your price quotes include delivery costs? Couple those good process management techniques with a procedure to ensure the accurate loading of parts into company delivery vehicles and contracted carriers and your customers will be happy with their quality ROE parts.
Gold Seal facilities stand behind their parts
Return Policies and Warranty Statements should be in writing and available at the time of purchase either in store or via eCommerce with reference on the invoice. Return Policy should include a minimum of 30 days for at least store credit or exchange. For ROE sheet metal parts customers should be offered a limited warranty against rust and corrosion for a one-year period from the date of purchase. For ROE mechanical parts the warranty should include a minimum 90-day warranty on parts.
Measure for continuous improvement
The final Gold Seal standards focus on evaluating whether you met the mark of providing good customer service through a customer satisfaction index (CSI) process. Since the inception of the Gold Seal program Customer Research, Inc., a service provider, has been available to conduct business-to-business telephone surveys of your customers.
