The Gold Seal program sets the standards for the best in class services provided by
Automotive Recyclers Association members. To achieve the Gold Seal members must first become a
Certified Auto Recycler adhering to the environmental and safety regulatory compliance requirements of a CAR member. The Gold Seal program addresses quality assurance protocols.
The resources available below are meant to assist auto recyclers on the path to gold level services!
The Gold Seal Standards have stood the test of time for high customer service and part quality with added enhancements for contemporary issues such as recalls and electronic recordkeeping. The basic principle is a set of criteria by which to measure good ROE parts being delivered to happy customers.
ROE Parts should be cleaned, if necessary, before being delivered, shipped, or brought to the customer at the counter to ensure “no surprises upon deliver”. Gold Seal facilities require designated personnel to perform quality and cleanliness checks using inspection and testing procedures that lay out an inspection process for parts as the part flows through facility following the dismantling process to verify and update their condition in the Inventory Management System.
All vehicles are assigned a unique stock number that is applied to the vehicle and its’ ROE parts. Ideally, the Inventory Management System maintain data that includes VIN, source, odometer, critical dates (purchased, dismantled, scrapped) for all unique vehicle records that provides traceability from the part source to the scrapping, coring, destruction, disposing, or sales destination. The source VIN should be listed on invoices too, including brokered parts. Most importantly, ROE Parts must
The written RECALL policy should require that recalled Parts may not be sold, other than to factory authorized collectors, or for litigation purposes. The policy must address how to handle recall notifications from manufacturers, how to notify any buyers of Parts, and when to destroy or return in stock inventory. Finally, the facility should maintain a written record of all handled recalls and actions taken.
Does your business implement and manage delivery process procedures and standards to ensure on-time delivery without any surprises? Do you report delivery delays to the customer? Do your price quotes include delivery costs? Couple those good process management techniques with a procedure to ensure the accurate loading of parts into company delivery vehicles and contracted carriers and your customers will be happy with their quality ROE parts.
Return Policies and Warranty Statements should be in writing and available at the time of purchase either in store or via eCommerce with reference on the invoice. Return Policy should include a minimum of 30 days for at least store credit or exchange. For ROE sheet metal parts customers should be offered a limited warranty against rust and corrosion for a one-year period from the date of purchase. For ROE mechanical parts the warranty should include a minimum 90-day warranty on parts.
The final Gold Seal standards focus on evaluating whether you met the mark of providing good customer service through a customer satisfaction index (CSI) process. Since the inception of the Gold Seal program Customer Research, Inc., a service provider, has been available to conduct business-to-business telephone surveys of your customers.